The deal, in plain language

Otohpia turns your family’s photos into authored memory books, through a conversation with our AI assistant. These terms cover your use of otohpia.com and everything it does.

You own your photos, your stories, and the albums we build from them. By adding them you give us permission to store and process them for exactly one purpose: building and showing your albums. We claim no other rights, and the permission ends when you delete the content or your account. If an album moves to someone else, as described under “Sharing, keeping and giving albums”, it becomes theirs.

You’re 18 or older, and you have the right to add the photos you add, including photos of the people in your family. You won’t upload content that’s illegal or belongs to someone who hasn’t let you use it, and you won’t use Otohpia to harm anyone.

We work to keep Otohpia safe, honest, and available, and your data handled exactly as the Privacy Policy says. Otohpia is provided as is: we can’t promise it will never be down or never make a mistake, and our liability to you is limited to the greatest extent the law allows. Keep your own copies of your original photos.

Otohpia uses artificial intelligence to choose, arrange and describe your photos. AI can make mistakes. What it chooses, how it arranges your album and any words it writes may be inaccurate, incomplete or not what you would have chosen, and we don’t guarantee any particular result.

You decide what your album keeps. Look through it and change anything you like before you share or print it. A printed album is made exactly as you approve it.

Printed books are made and shipped by Peecho B.V., our printing partner. You order and pay for them at Peecho’s checkout, under Peecho’s terms of sale.

Credits pay for our AI reading your photos. Because what AI chooses varies, we don’t refund credits or payments because you don’t like what it chose or how it arranged your album. You can always change the album yourself.

If something on our side went wrong (an analysis failed, photos went missing, or a step didn’t run), tell us at hello@otohpia.com. We’ll look into it, and where our system was at fault we’ll return your credits or refund you.

The refund rule for payments is under “Paid plans”, below.

Where the law where you live gives you a right to cancel or to a refund, that right applies, and nothing in these terms takes it away.

Paid plans aren’t on sale yet. Until they open, nothing here charges you. These rules apply from the day they open, and we’ll email you before then.

You can share an album by link. Anyone with the link can view it and play its videos, and someone who saves it to their shelf keeps it there for free while your album is open, without using their storage or credits. Turning off the link removes the album from everyone’s shelf.

From the day paid plans open, an album can also move to someone else:

• Keeping it. When an album of yours is going to be deleted, people who saved it may be offered to keep it in their own paid plan. This is on for every album you’ve shared unless you switch it off for that album in Settings, Plan & billing.
• Giving it. You can give an album to someone with an Otohpia account. Nothing moves until you both agree, they need a Family or Heirloom plan with room for it, and a request you send ends after 14 days.

Either way, only the album moves: its pages, the photos and videos placed in it, its captions and its cover. Nothing else does: not your other photos, your conversations, the people you’ve added or their reference photos. Once it moves, the album is theirs to edit, share and download, and this can’t be undone, though they can give it back to you the same way. You keep it on your shelf as shared with you while they keep it. By leaving keeping on, or by giving an album, you confirm you’re allowed to let them have the photos in it, including photos of children.

Otohpia is in a private beta. Places are limited, and we choose who joins.

• Asking to join the beta, signing up or making an account doesn’t give you a place in the beta, free credits or any other beta benefit. We may not approve every request, and we don’t have to say why.
• If we approve your family, we’ll tell you by email. Nothing applies until then.
• Approved families get the Family plan free for 6 months, starting on the day paid plans launch, including its monthly credits, and 3,000 credits to start. Monthly credits don’t carry over from one month to the next.
• The beta offer belongs to the approved account. It can’t be passed to someone else, sold, or swapped for money.
• Features may change while we build, and some may be withdrawn.
• We’ll email you 60, 30 and 7 days before your 6 months end. Nothing is charged unless you choose a plan. If you don’t, your family moves to Free: you keep your shelf, up to 1 GB of your albums stay open for 12 months, and the rest are locked for 60 days (you can still download their photos) and then deleted.
• We may end a family’s beta place if these terms are broken.

You can delete your account at any time from Settings, and everything goes with it, immediately and permanently. From the day paid plans open, if you’d like someone to keep an album, you can give it to them before you delete your account. We may close accounts that break these terms, and we’ll tell you if we do.

If these terms change in a way that matters, we’ll tell you by email before the change takes effect.

hello@otohpia.com

Otohpia, 43a Heath Street, NW3 6UA, London, UK